On March 6, Billy Bishop Toronto City Airport was named Best Airport in North America (over two million passenger category) by Airports Council International’s (ACI) 2016 Airport Service Quality Awards. Billy Bishop Airport was also named Best Airport in North America (2-5 million passenger category) and tied for second place for Best Airport in the World (2-5 million passenger category).
 
The 2016 ACI Awards results are based on more than 600,000 in-depth passenger surveys conducted at more than 300 airports across 85 countries worldwide. At least 1,200 surveys are conducted at each airport by ACI over the course of a year. The survey gathers information relating to passenger satisfaction based on airport access, check-in, security screening, courtesy of staff and comfort of waiting areas. Billy Bishop Airport participated in the Airport Service Quality Survey – considered to be the world’s benchmark measure of airport excellence – for the first time in 2015, when it received a third place ranking as one of the top North American airports.
 
This is the latest in a series of awards won by Billy Bishop Airport recently, including being named one of the top airports in North America by the Skytrax 2016 World Airport Awards and being ranked fourth Best International Airport by Condé Nast Traveler. The airport was also named as one of the Top Ten Most Beautiful Airport Approaches in the world by Private Fly in 2016.
 
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